Help & Support

Learn how to use What Is In The Box to organize your life.

Getting Started

Welcome to "What Is In The Box"! This application helps you keep track of items stored in boxes, bins, or containers. Never forget where you put your winter clothes, cables, or keepsakes again.

1. Create a Box

Start by creating a digital box to represent a real-world container.

2. Add Items

List everything you put inside the box so you can search for it later.

3. Label It

Print the QR code and stick it on your box for quick access.

Managing Boxes
Creating a Box

Navigate to the "Boxes" page and click "Create Box". Give it a descriptive name like "Attic - Holiday Decor". You can also add an optional description and assign it to a location (e.g., Garage, Basement).

Archiving Boxes

If a box is no longer in active use but you want to keep the records, you can "Archive" it. Archived boxes don't show up in your main list but are still searchable.

Item Management
Adding Items

Open a box view and us the "Add Item" button. You can type the name of the item. It's best to be specific (e.g., "Blue Winter Jacket" instead of just "Jacket") to make searching easier.

Moving Items

Need to move an item to another box? Click the "Move" icon next to an item in the list and select the destination box. The item will be instantly transferred.

AI Import
What is AI Import?

AI Import uses advanced image recognition to automatically identify items in a photo. Instead of manually typing each item, simply take a photo or upload an image, and the AI will detect and list all visible items for you to import into your box.

How to Use AI Import

From any box detail page, click the "AI Import" button to open the import modal.

Camera Capture

Use your device's camera to take a photo of items you want to add. Great for quickly cataloging items as you pack them.

Upload Image

Upload an existing photo from your device. Useful if you've already taken photos of your items.

After the AI identifies items, review the list and select which ones to import. You can deselect any items you don't want before importing.

Tips for Best Results

For the most accurate item detection, follow these photo guidelines:

Do
  • Place items on a plain, solid-colored surface
  • Only include items you want to add to the box
  • Spread items out so each one is clearly visible
  • Use good lighting to avoid shadows
  • Take the photo from directly above for best results
Avoid
  • Cluttered or busy backgrounds
  • Items stacked on top of each other
  • Other objects in the frame (furniture, decorations)
  • Blurry or poorly lit photos
  • Taking photos at sharp angles
Availability & Limits

AI Import is available on the Garage plan. Each account gets 30 AI scans per month, which resets on the first day of each month.

  • Garage plan: 30 scans/month included
  • Trial users: Full access during trial period
  • Scans are counted when you click "Identify Items"
  • Your remaining scans are shown in the import modal
QR Codes & Labels
Printing Labels

Every box gets a unique QR code. From the Box Details page, click "Print Label" to generate a printable label with the QR code, box name, and location. The label is sized for standard 4" x 2" label paper, but works with any printer.

Scanning QR Codes

Use the built-in QR scanner to quickly access any box. Click "Scan" from the Boxes page or use the floating scan button on mobile. Point your camera at a box's QR code and you'll be taken directly to that box's page - no need to search or scroll.

Mobile App
Install on Your Phone

What Is In The Box works as a Progressive Web App (PWA), meaning you can install it on your phone like a native app - no app store needed!

iPhone / iPad
  1. Open the app in Safari
  2. Tap the Share button
  3. Select "Add to Home Screen"
Android
  1. Open the app in Chrome
  2. Tap the menu (3 dots)
  3. Select "Add to Home screen"
Offline Support

Once installed, the app caches essential pages so you can still browse your boxes even with a spotty internet connection. Full functionality requires an internet connection.

Plans & Pricing
Available Plans

We offer flexible plans to suit your storage needs:

Personal

Free

Up to 3 boxes - perfect for getting started.

Home

$4.99 AUD/month

Up to 20 boxes - ideal for organizing your home.

Garage

$9.99 AUD/month

Up to 100 boxes - for serious organizers.

Upgrading Your Plan

When you upgrade to a higher plan, the change takes effect immediately. Your card will be charged the prorated difference for the remaining billing period. All previously locked boxes will be unlocked automatically.

Downgrading Your Plan

When you downgrade, you'll continue to have full access to your current plan until the end of your billing period. The new plan takes effect at your next billing date. If you change your mind, you can cancel the scheduled change and stay on your current plan.

Box Limits & Locked Boxes
How Box Limits Work

Each plan has a box limit. When you reach your limit, you'll need to upgrade to create more boxes. Archived boxes also count towards your limit - only deleting a box will free up space.

What Happens When Boxes Get Locked?

If you downgrade or cancel your subscription and have more boxes than your new plan allows, some boxes will become locked. We keep your oldest boxes unlocked (up to your plan limit) and lock the newest ones.

Locked boxes:
  • Can still be viewed and searched
  • Cannot be edited or archived
  • Cannot have items added, moved, or deleted
  • Can be permanently deleted if no longer needed

To unlock your boxes, simply upgrade to a plan with a higher box limit.

Billing & Subscription Management
Managing Your Subscription

Go to Settings → Billing to view your current plan, subscription status, and manage your subscription. From here you can:

  • View your current plan and box usage
  • Change your plan (upgrade or downgrade)
  • Access the billing portal to update payment methods
  • View invoices and billing history
  • Cancel your subscription
Canceling Your Subscription

If you cancel your subscription, you'll continue to have access to your paid features until the end of your current billing period. After that, your account will revert to the free Personal plan. If you have more boxes than the free plan allows, excess boxes will be locked but not deleted.

Resuming a Canceled Subscription

Changed your mind? If you're still within your billing period after canceling, you can resume your subscription from the Billing page. Your plan will continue as normal without any interruption.

Contact & Support

Have questions or need help? We're here for you!